Refund & Cancellation Policy

This Refund & Cancellation Policy explains what happens to your money when you save with Zerova Jewels and when you receive your jewelry. Please read it carefully before enrolling. By enrolling in a Zerova plan, you agree to this policy.

1. Nature of our plans

Zerova gold savings plans help you accumulate gold value over time. Each payment is recorded against the prevailing gold rate, and at maturity you redeem the accumulated value for BIS Hallmark jewelry or a gold coin. Because your payments are tied to gold, they are treated as advance gold purchases rather than refundable cash deposits.

2. Refunds & cash

• We operate a no cash-refund policy on gold savings plans.
• Any amount you have paid (less applicable fees and charges) is redeemable only as gold purchase credit toward jewelry or gold at the prevailing rate.
• We strongly recommend choosing a plan and monthly amount that suits your budget before enrolling.

3. Cancelling a plan

You may request to cancel your plan by contacting us at zerovajewels@gmail.com or on WhatsApp at +91 81213 02084. On cancellation:

• The value accumulated to date is converted to gold purchase credit at the prevailing rate.
• The one-time enrollment fee and any applicable charges are non-refundable.
• Payment-gateway charges (if any) and applicable taxes may be deducted.

4. Enrollment fee

Plans may carry a one-time enrollment fee (for example, a ₹280 one-time fee applies on plans above ₹10,000). This fee is charged once at enrollment, is not a monthly charge, and is non-refundable.

5. Missed installments

A reasonable grace period is allowed for missed monthly installments, and we send reminders via WhatsApp. Repeatedly missed payments may affect your plan's maturity date or benefits. Contact us and we will help you get back on track.

6. Target-rate ("limit order") plans

For plans where you set a target gold rate below today's price:

• Your payment is held securely and your plan activates automatically when gold reaches your target rate.
• If the target is reached within 4 months, the best 0% wastage offer applies.
• If 4 months pass without the rate dropping to your target, a standard offer (currently up to 18% wastage) applies.
• In all cases your money remains safe and is redeemable as gold value; it is not forfeited.

7. Delivery, maturity & defects

At maturity you select your jewelry or coin from our BIS Hallmark catalog, and we arrange delivery. Please inspect your item on receipt. If it is damaged, defective, or not what you ordered, contact us within [X] days of delivery so we can evaluate and make it right. Customised or personalised items are not eligible for exchange except in case of a manufacturing defect.

8. Gold exchange

Where offered, jewelry purchased from Zerova may be exchanged for the prevailing value of its gold content, subject to verification and applicable terms. Specific exchange terms will be confirmed at the time of exchange.

9. Taxes

GST and other applicable taxes are charged as per prevailing government norms and are non-refundable once paid.

10. Contact

For any cancellation, refund, or delivery query, contact us using the details below and we will be glad to help.